Privacy Policy

Effective Date: May 2026

Who We Are

Hexa Peptides operates the website hexapep.com. We supply research-grade peptides exclusively for in vitro laboratory research purposes. If you have any questions about this Privacy Policy, please contact us at In**@*****ep.com.

What Personal Data We Collect

We collect only the personal data that is necessary to operate our website and fulfill orders. This includes:

  • Name – first and last name provided at checkout or through the contact form.
  • Email address – used to send order confirmations, shipping notifications, and to respond to contact form inquiries.
  • Billing address – collected at checkout for payment processing purposes.
  • Shipping address – collected at checkout to fulfill and deliver your order.
  • Order history – a record of the products you have purchased, quantities, and order dates.
  • IP address and browser information – automatically recorded by our web server as part of standard server log activity, used for security and diagnostic purposes only.

We do not collect payment card numbers. All payment processing is handled by our payment processor and card details are never stored on our servers.

How We Collect Your Data

We collect personal data through the following methods:

  • WooCommerce checkout form – when you place an order on hexapep.com, the checkout form collects your name, email address, and billing and shipping address.
  • Contact form – when you submit an inquiry through our contact page, we collect your name, email address, and the content of your message.
  • Server logs – our web hosting provider automatically records standard server log data including IP addresses and browser information as part of normal hosting operations.

Why We Collect Your Data

We use the personal data we collect for the following purposes only:

  • To process and fulfill your orders, including coordinating with our shipping carrier to deliver your package.
  • To send order confirmation emails and shipping notification emails to the address provided at checkout.
  • To respond to inquiries submitted through our contact form.
  • To comply with our legal and tax obligations, including maintaining records as required by law.

We do not use your personal data for marketing, advertising, or promotional purposes. We do not send unsolicited emails.

How Long We Keep Your Data

  • Order data – retained for 7 years from the date of the order to satisfy tax and legal record-keeping requirements.
  • Contact form submissions – retained for 2 years from the date of submission and then permanently deleted.
  • Server log data – retained in accordance with our hosting provider standard log retention policy, typically between 30 and 90 days.

Who We Share Your Data With

We share personal data with third parties only where necessary and only to the extent required:

  • Payment processor – we share order and billing information with our payment processor solely to complete payment transactions. We do not store card details ourselves.
  • Shipping carrier – we share your name and delivery address with the carrier responsible for delivering your order. No other information is shared with the carrier.
  • Email service provider – we use an email delivery service to send transactional emails such as order confirmations and shipping notifications. Your email address is shared with this service for this purpose only.

We do not sell, rent, share, or trade your personal data with any third party for marketing or commercial purposes, under any circumstances.

Your Rights

You have the following rights regarding the personal data we hold about you:

  • Right to access – you may request a copy of the personal data we hold about you at any time.
  • Right to correction – you may request that we correct any personal data we hold that is inaccurate or incomplete.
  • Right to deletion – you may request that we delete your personal data. Please note that we may be required to retain certain records for legal or tax compliance purposes even after a deletion request.

To exercise any of these rights, send a request to In**@*****ep.com. We will respond within 30 days.

Cookies

Our website uses only essential cookies that are strictly required for the site to function. These include:

  • Shopping cart cookies – used to remember the items in your cart during your browsing session.
  • Checkout session cookies – used to maintain your session while you complete a purchase so your information is not lost between steps.
  • Security cookies – used by WordPress to verify your identity during secure authenticated sessions.

We do not use advertising cookies, behavioral tracking cookies, or third-party analytics cookies. We do not track your activity across other websites.

Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. Our website is served exclusively over HTTPS. Payment data is handled by a PCI-compliant processor and is never stored on our servers.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold, please contact us:

Email: In**@*****ep.com
Website: hexapep.com

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically. Your continued use of hexapep.com after any changes are posted constitutes your acceptance of the updated policy.